Help & Frequently Asked Questions

Ordering

Canceling My Order

After you have clicked “Place Order” your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact us by phone at 404-816-5333. We will do our best to accommodate any changes or cancellations of items. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process it cannot be changed or cancelled.

Back Orders

On occasion some items may be back ordered with our manufacturer. We will contact you via email to notify you of any back ordered items and an approximate delivery time.

Sales Tax

Belle Chambre is required by law to charge 8% sales tax on any orders with ship to addresses within the state of Georgia.

Security

Absolutely! We use a completely secure server to process your credit card and other personal information. We do not sell or exchange our customer information to any other organization.

Forms of Payment

Belle Chambre accepts payments in US dollars through Visa and Mastercard.

Returns

We want you will be fully satisfied with your online purchase from Belle Chambre. If you have any questions about any of our products please contact us via email or telephone and we will graciously guide you through your selections. All products available online will be noted as In Stock, Special Order, or Custom Order. Laundered items will not be accepted for return. Because of the nature of the products that we sell, in the event that you wish to return or exchange your product please note the following:

In Stock

All in stock merchandise available in our retail store will be accepted for return or exchange for Store Credit Only (excluding shipping costs) if returned to us in New and Unused condition, in original unopened packaging, and within 10 days of original purchase. Please provide us with an original sales receipt.

Special Orders

All special order merchandise (product not stocked in our retail store but in stock with our manufacturer) will be accepted for return or exchange (excluding shipping costs) if returned to us in New and Unused condition, in original unopened packaging, and within 10 days of original purchase. Most manufacturers charge a maximum of 25% restocking fee for returns, but we will work with them in case an exchange is required. Please provide us with an original sales receipt.

Custom Orders

All custom orders (merchandise that is custom made exclusively for the customer) monogramming, embroidery, custom sizes, and cut yardage cannot be accepted for return. In the event there is a defect in workmanship, please contact Belle Chambre within 5 days of receipt of the order and we will replace it at no additional charge . We will also provide a return request and have UPS pick up the item. Please use original shipping box for returns.

Return Instructions

• Call or email Belle Chambre for a Return Merchandise Authorization number. All returns must have this authorization number clearly marked on the outside of the boxed items.

• After request has been submitted and the return label received, please place the label on the outside of the package. All packages received by Belle Chambre without a RMA number will not be accepted.

• Please use original shipping box for returns.

• All sales become final after 10 days from receipt of shipment. You can expect your store credit or replacement within 10 days of our receiving your returned product based upon manufacturers availability.

• You will be refunded the shipping cost if the return is a result of a manufacturer error, defect, or shipping error on our part. Shipping costs for returns are consumers responsibility.

• We recommend that you insure the package for the full purchase price. Items lost or damaged without insurance will be the responsibility of the customer.

Exchanges for Down Products

If you are returning a down pillow or comforter because you would prefer a different weight or firmness, we ask that you return it to us for adjustment instead, we charge only for the additional down added. We cannot remove down from a comforter, only add down. For pillows, we can add or subtract down and any down removed during the adjustment process will be returned to you. Our adjustment service is available at any time for up to one year from the date of purchase. All adjusted items are shipped back to you within 10 days of our completion of your adjustment. Please call 404-816-5333 to speak to us about this service.

Shipping

Shipping Options

Standard Ground: Orders that are received by us before 1:00 pm EST and have inventory available will ship the next business day. Your order should arrive within 4-6 days after your package leaves our warehouse. Saturday delivery is not available in all areas. Please contact a Customer Service representative at 404-816-5333 to inquire about weekend delivery.
Expedited: If you request 2-day delivery, add $20.00 to standard delivery cost. Your package should arrive two business days after shipping if we receive your order before 1:00 pm. EST. Please note that requests for 2-day delivery on orders placed on a Friday after 11:00 a.m. EST, or a Saturday or Sunday will be processed on Monday and should arrive 2 business days after shipping.
Next Day: If you request overnight delivery, add $30.00 to the standard delivery charge. Your package should arrive the next business day after shipping if ordered before 11:00 pm EST.

Shipping Outside the US

Please contact our store to inquire about shipping to destinations outside the US and its territories.

Alaska, Hawaii, Puerto Rico and U.S Territories
All shipments to Alaska, Hawaii, Puerto Rico, and U.S. territories will be charged an additional $10 for delivery and service charges. Express delivery will take an additional day because of the distance.

Shipping to a PO Box

We’re sorry, but you must provide us with a valid residential or commercial address in order to accommodate your order request.

Track Packages

Find the UPS tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at http://www.ups.com to check the status of your order online. It may take 24 hours after placing your order before tracking information appears on UPS website.
If your order appears late, remember:
• Credit card approval must be received prior to processing
• Expedited and Next Day orders placed after 1:00 pm EST are processed the following business day.
• Expedited and Next Day delivery only occurs on business days (Mondays-Fridays, excluding holidays.
• Monogrammed and custom created items can take an additional 4 to 6 weeks for delivery.

Order Status

If there are delays in shipping your order we will contact you by e-mail of any back ordered items and an approximate delivery time. Or you may contact us directly by phone 404-816-5333 or e-mail linens@bellechambre.com.

Shipping Charges

Please note that, regardless of your chosen delivery method, orders with a merchandise value of $500 and greater will require a signature upon receipt of delivery. If your order is sent to you in multiple shipments, each separate shipment will require a signature if the total order is $500 or greater.

Delivery Charges

Order Total	Standard Ground	Expedited	Next Day
$100.00 or less	$ 18.00	$ 38.00	$ 48.00
$100.01 - $500.00	$ 26.00	$ 46.00	$ 56.00
$500.01 - $3,000.00	$ 30.00	$ 50.00	$ 60.00
Over $3,000.00	$ 50.00	$ 70.00	$ 80.00

Alaska, Hawaii, Puerto Rico and U.S Territories
All shipments to Alaska, Hawaii, Puerto Rico, and U.S. territories will be charged an additional $10 for delivery and service charges. Express delivery will take an additional day because of the distance.

Gift Wrapping

Belle Chambre offers complimentary gift wrapping for your luxury linens and gifts. Your package will be elegantly presented in our signature crisp white box with espresso Belle Chambre label, and tied with seasonal or occasion appropriate satin or grosgrain ribbon. Upon request, an hand written gift card with your greeting will be enclosed with your gift.